Frequently Asked Questions
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WARRANTY
What is your warranty policy?
Refer to our warranty page by clicking on "Warranty" at the bottom of any or our web pages.
PRIVACY
What is your Privacy policy?
GreatGlasses is committed to safeguarding your privacy when
purchasing our eyeglasses online. We ask you for only customer
information that will help us safely and effectively send your
eyeglasses to you. All credit card information is used only to bill you
for the products and services that you choose from our website. We
respect your privacy and will not share the information you provide us
with other companies or organizations.
SECURITY
How secure is your website?
This website uses an industry standard SSL (secure socket layer or
secure key) to collect your credit card information through an
encrypted connection. We do not store any customer credit card information.
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GENERAL
My PD was measured for me but there's more than one number. Now what?
If you have two different numbers you have either been given both
the Distance/Reading or Right Eye/Left Eye. If the numbers are higher
(and different), like to 62/59, then the first number is your Distance
PD and the second is your Near PD (for reading-only glasses). If the
two numbers are lower, like 30.5/31.5, then you had someone take your
PD one eye at a time (called "monocular PD"). The first number is for
the right eye (O.D.) and the second number is for the left eye (O.S.).
If you have a monocular PD available, put it in the "Customer notes:"
section of the order form and we'll use it.
My prescription doesn't have anything written for CYL or AXIS or ADD. What is the correct information to enter?
You can leave those fields blank. Cylinder and Axis are for
astigmatism correction. If your doctor didn't write it in, you don't
have to either. The Add power is for people (typically over 40) who now
have different prescriptions for distance and near vision. Younger
people don't have trouble up close with their distance prescription on,
so their Add is technically zero; in actuality, it's just not written
at all. If you don't have an add on your Rx, or if you want
distance-only glasses, leave those fields blank.
What if I enter the wrong information?
We have made it very easy to change prescription information with
our easy to use drop down windows. In fact, you can even change the
prescription information on the shopping cart page. As always if you
need help just call our toll free number and we will be happy
to assist you.
What if my prescription is outside the range of numbers in
your drop down windows—can I still order eyeglasses from
GreatGlasses?
Unfortunately, we will not be able to fullfil prescriptions outside of the stated range numbers on our website.
SHIPPING/RETURNS
When will my glasses be shipped?
GreatGlasses is committed to great service. Our policy is to ship
your glasses from our laboratory within 2 business days from when we
receive your order (up to 4pm E.S.T.). Orders that include customized
features like transition, polarized and multifocal (like bifocals and
progressives) lenses and anti-reflective coating will take an
additional day. For more details on shipping choices please see our
shipping option page.
Do you ship to P.O. Boxes?
Yes we ship to post office boxes.
What if I receive damaged or incorrect product? How do I return my order?
Simply call 1 (888) 589- 1780 to obtain a Return Merchandise Authorization (RMA) number and ship the merchandise back to us.
FITTING AND SIZING
How can I be certain that my eyeglasses will fit me correctly?
GreatGlasses has a wealth of information concerning the correct fit
for you eyeglasses. We made it simple by implementing a fit guide
window located on each page. It will help you through all of the phases
of selecting the right eyeglasses and getting a correct fit--head
shapes, skin tones and sizing.
However, you can take your eyeglasses to a local optician. Most
opticians will fit eyeglasses for free. We will reimburse you for their
eyeglasses fitting fee up to a maximum of $10 if you are charged for
the fitting. Just fax us the receipt and we will credit your account.
SYSTEM
What if I forget my Username and or Password? Click Here.
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